DELIVERY OF PHYSICAL GOODS |
We aim to process your order within 2 working days.
We will email you to let you know it has been despatched.
We use Royal Mail First Class, with a signature required on delivery.
UK: Royal Mail Signed For.
*For some goods it will be necessary to use the Royal Mail standard service (unsigned).
Europe & Rest of World: International Tracked and Signed.
If you pay with a PayPal account: your order will be sent to the same delivery address linked to your PayPal account.
DELIVERY TIMES VARY AROUND THE WORLD |
UK – 1-3 business days
EUROPE – 5-10 business days
REST OF WORLD – 9-12 business days
This could take longer to some destinations, especially during busy periods. Please allow sufficient time for your item to arrive. We cannot guarantee a delivery date and are not responsible for delays due to items held up by Customs. If a pattern is needed for a specific date, we recommend purchasing our digital patterns.
Please ensure your shipping address is correct before submitting your order. We cannot be held responsible for returned or undelivered orders due to address errors. We can resend orders but there will be an additional delivery charge.
DELIVERY OF DIGITAL GOODS |
Once you have completed the checkout your order will be displayed on the screen with links to download your file. Please make sure your email address is correct as you will also be sent a confirmation email with the link (if you can’t see it in your inbox check your spam/junk folder). You will also be able to access your patterns in the downloads area of your account. You are able to download your pattern up to 5 times and links expire after 1 year. Be sure to save your pattern safely on your computer where you can find it easily and if you can’t find it check the ‘downloads’ on your computer. Still no luck? Email us with your order number, name and email address and we’ll be able to help. PDF patterns cannot be printed from mobile devices. You will need to download to, open and print the pattern on a desktop or laptop computer. You can view the maker instructions on a mobile device instead of printing them. Our PDF FAQ guide can be found here.
DIGITAL PATTERNS: refunds will not be given for digital products once they have been downloaded.
PRINTED PATTERNS: We hope you are delighted with your pattern. Should you wish to return a physical product please contact us within 7 days of receipt by emailing us at firstname.lastname@example.org. Or you may use this cancellation form.
FABRICS & HABERDASHERY: Please note that we do not give refunds or accept returns for cut lengths of fabric, trims or haberdashery unless they are faulty or damaged. Contact us if you’d like a swatch of fabric, we are happy to help!
Please do not return goods without contacting us first.
Goods must be in their original condition – undamaged, unopened and unused. Cut patterns cannot be returned for any reason. Refunds on physical products will be issued to the original method of payment once we have received the item. We do not refund the original postage costs for returned goods unless a fault or error on our part. You are responsible for postage & other return costs, the goods are also your responsibility until they have been received by us. We recommend using a recorded delivery/tracked postal service. Postal charges will only be reimbursed to you by us in the case of faulty or incorrectly supplied goods. Should a refund be agreed for any reason, the item must be returned to seller within 14 days of receiving the item. You are also fully responsible for the payment of any international taxes levied for a return package, e.g customs duty and/or VAT. To avoid this charge, please clearly mark your parcel RETURNED MERCHANDISE.
Goods should be returned to us within 14 days of the cancellation. Refunds will be issued to the original method of payment, once we have received and checked the goods. We do not issue credit notes.
TAXES AND IMPORT DUTIES |
Maven Patterns are not responsible for any customs and import taxes that may apply. We cannot be held responsible for delays due to customs.