The Details |
This is an e-gift card, not a physical voucher, so will arrive by email.
I haven’t received my e-gift card |
If the code hasn’t arrived please check the junk/spam folder of the recipient email address.
The email containing your code usually arrives within a few minutes but, very occasionally, may take up to 24 hours. If a date was specified for delivery it will be emailed on that day at roughly the same time as the gift card was purchased.
If you are still having an issue, please email us at email@example.com with your order number and we will help you as soon as we can.
Why can’t I purchase a PDF pattern with a gift card?
Our digital PDF patterns are not included as they are sold through our Etsy shop, due to international VAT laws on digital products.
Can I send directly to a friend?
Yes! At the checkout you can opt to send it to yourself or to a friend. Please be sure to enter the correct email address!
But, I’m not sure of my friend’s email address…
In that case, I’d suggest sending it to yourself and forwarding it to them later or just printing it out and handing it to them!
Can I add a message?
Yes, you can add a short message.
It’s a birthday gift for my friend, can I specify a date it is sent?
Yes! You can specify a date, and it will be emailed on that day to the recipient at roughly the same time as the gift card was purchased, so if you purchase at 10 o’clock at night, they’ll receive it at around 10pm.
How do I redeem an e-gift card?
When the order is placed, a unique gift card code is generated. Depending on the specified delivery date, the code will be e-mailed to the recipient
Use the code to pay for orders by entering the code directly at checkout.
Or add the gift card to your Maven Patterns account for later use. This process allows customers to make purchases without having to remember or enter codes at checkout, provided they are logged in.
From your Account page, you can view your total gift cards balance, redeemed gift cards that are still active and history of gift card transactions.
How long is it valid for?
The e-gift card is valid for one year from date of purchase. The balance can be carried forward so there is no need to spend it all in one go.
e-gift cards are non-refundable and must be used within the expiry date (12 months from purchase). They cannot be cancelled and cannot be redeemed for cash.
Can I use my voucher at a live sewing show or in the Maven Etsy store?
No, sorry, they may only be redeemed here on our website – www.mavenpatterns.co.uk
e-gift card T & C’s |
- e-gift cards can only be used to purchase physical products from www.mavenpatterns.co.uk
- e-gift cards cannot be used to purchase digital patterns from our Etsy store
- e-gift cards are non-refundable and cannot be cancelled
- e-gift cards must be used within the expiry date (12 months from purchase), after that time the balance will be forfeited.
- e-gift cards cannot be redeemed for cash.
- discount codes cannot be used to purchase e-gift cards